We recognise that security is one of the major concerns for you.
We commit to using the highest security standards in order to protect your data from any unauthorised access.

Your address is stored in our systems to ensure your orders are handled quickly and without error. Handling of the data you provide to us is in accordance with the strict provisions of the Data Protection Act and the Mail Order Selling Regulations by EU legislation.

We reserve the right to use your data to send you information and advertising materials only if you have asked us to do so (i.e. by activating our newsletter). In any case, we will not pass your personal data on to any unauthorised third parties outside of Alexander Engel KG.

Your personal data as well as your payment data are transferred with a high level of protection (encrypted using SSL - Secure Socket Layer). In order to minimise the amount of encrypted data sent, only the sensitive area (frame) is transmitted. However, with some browsers the relevant security indicators may not be displayed, even though the encryption is working correctly.

On our online shopping system we offer you the possibility to always check and correct your order before submitting it. Just go back to the shopping basket by pressing "view" top right of the site. Please see also stage 2 of the ordering process or press "my account" at the top of the site where you can check and correct all your personal details (available after you have logged-in to our website).

In order to ensure that we can welcome you personally to our site and make the registration process much easier (e.g. storing your e-mail address), our website uses cookies. The cookies do not hold any security data (e.g. your payment data). If you do not wish to receive this personal welcome, please deactivate the cookies option in your web browser.

We treat your information in the strictest confidence.
Alexander Engel KG will not pass on or recycle customer data except in the circumstances stated in items above.

Whether you have questions, criticisms or comments, e-mail is the fastest and easiest way of contacting us.
For your inquiries concerning data security please contact Gregor A. Engel at gregor.engel(at)engel-modellbau.de